Something not working?
Write to support@thecelestine.app and say which phone and which Android version you are on. One person reads that inbox, so a real answer comes back.
A purchase did not arrive
Open the app, go to You → Premium and tap Restore Purchases. Purchases are tied to the Google account you use on Google Play, so restoring works on any Android phone signed in to it. If crystals are still missing, email us with the date of purchase.
I want to cancel my subscription
Subscriptions are managed by Google Play: open the Google Play app → your profile → Payments & subscriptions → Subscriptions → Celestine. Cancelling there stops the renewal; the current period runs to its end.
I changed device
Nothing to migrate, there is no account. Install the app, enter your birth details again and restore purchases from the Premium screen.
A reading looks wrong
Check your birth time and place in You → Birth details. Without a birth time the rising sign cannot be calculated, and the app says so rather than guessing.
I want my data deleted
Everything lives on your device: Settings → Reset All Data erases it. We do not store your birth details or your photos on our servers.